Order and Contact Us

Contact Details

East Lancs Model Tramway Supplies
Mr. J. D. Whitehouse
14 Buttermere Road,
Burnley, Lancashire, BB10 4HU

Tel. 01282 436802 (evenings)
Mob. 07840 707653
www.themodeltramshop.com
email: sales.elmts@gmail.com

We can be contacted at the address above, either by letter, email, phone or text but please note that ELMTS is not John’s main ‘day job’. He can usually only be contacted by phone during evenings between 6 – 9 pm (UK time). Answerphone messages will be dealt with as quickly as possible, but please allow up to 28 days for a response to ANY communication. You can leave a message on the landline or mobile voicemail.

Due to nuisance calls we will not answer ‘unknown’ or ‘out of area’ calls, so please leave a message if we don’t answer the phone when you ring.

How to Order

Please contact us via one of the methods above listing your order along with your name, address and a contact number or email. We will get back to you to confirm your order, total cost, to answer any questions and advise you on delivery times etc. Once we have contacted you with the order confirmation your order will be pending until payment is received and cleared.

Postage

Please add £3.50 per order, unless quoted otherwise.
Overseas postage usually charged at £10.00

Terms and Conditions

Payment

We accept the following payment methods: Cash, cheque, Postal
Order, Paypal, card or bank transfer.
Cheques should be made payable to East Lancs Model Tramway
Supplies
and in £ sterling, drawn on a British bank.
Cash in £ sterling also accepted but sent through the post at your
own risk.
Paypal – Please ask us to send a payment request or you can pay
direct to our Paypal account at john.whitehouse1977@gmail.com
We can accept direct card payments via a paypal card terminal here which is a mobile phone app. Please phone with card details or send with order.

Refunds/exchange

Goods will be refunded or exchanged free of charge if they are faulty
or damaged.

Unwanted goods in mint condition may be returned within 14 days for refund, minus full cost of post and packing. After 14 days a 10% restocking and handling charge will be deducted from the refund.

Items damaged in the post while being returned WILL NOT be refunded and the sender must seek compensation from the Post Office.

We accept new and second hand items in part exchange for orders, please contact for details.

Items ordered directly from the Shapeways Shop which are faulty or damaged must be dealt with by the Shapeways Customer Service Team.
ELMTS/ CMT can accept no liability for items ordered direct.

All prices are correct at time of publication. We reserve the right to
change prices without notice.

Note on Corporation Model Trams kits

As these are printed to order please allow up to 60 days from
ordering. We will advise if this will be longer.

As with any model body or kit they will require additional work before painting. Occasionally the bodies will come with orientation marks where they have been printed. This is a part of the printing process and is not a defect, a filler primer or thin layer of filler will correct this.

All bogie car floor units consist of seating unit and integral mechanism frame. Most also have the platforms and fenders attached. These units are printed in versatile plastic or processed versatile plastic and are of a rougher texture than the main kits for cost and durability. They can be smoothed off with filler primer if desired. 4 wheel cars typically do not have lower deck seating due to the height of the traction units.

Whilst we endeavour to ensure all items are available, due to production and pricing changes at our manufacturers from time-to-time some kits may be temporarily withdrawn. Should this occur we will contact you and offer a refund or alternative kit if it is not rectifiable in a reasonable time frame.

DUE TO THE NATURE OF 3D PRINTING, LONG LEAD TIMES
FOR BOGIE PARTS AND ADD ON PACKS SOMETIMES
REQUIRING CASTING PLEASE ALLOW A MINIMUM 28 DAYS
FOR ORDERS, BUT THIS MAY BE LONGER AT TIMES.